👋 Welcome to Canned Responses Pro Templates for Jira!
A simple yet powerful app trusted by hundreds of help desks and call centers worldwide to streamline their workflows. Say goodbye to repetitive tasks and hello to more time spent helping your customers. Make your service delivery team more efficient with customizable signatures, dynamic templates, and automated actions.
Canned Responses is the solution you need to:
Boost productivity and resolution time
Save time by creating dynamic templates for common responses, such as comments, signatures, bug reports, and feature requests. No more manually writing or copying and pasting — simply select the appropriate template and you're good to go!
Streamline workflows with automated actions
Automate your internal workflows with templates that trigger a sequence of actions. For example, thanking a customer can close the issue and mark it as "done" in one seamless process.
Gain valuable insights for continuous improvement
Easily track and optimize your team's communication with customers using the Insights Panel. Managers and team members can see exactly how templates are being used, how frequently they are utilized, and clean up unused templates.
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Here is a quick review of Canned Responses' main components:
Reusable Templates
(i.e. some text content with images and dynamic variables)
Automated Actions
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Signatures
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Insights
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