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This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here. |
Each template can include an individually triggered sequence of actions that can be used in situations where you want to automate repetitive or routine tasks as well as enforce a consistent process for handling issues.
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Using this, you can transition the issue from one status to another. In addition to status, you can set a value for the Resolution field if needed.
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3) Send Slack notification
This action allows you to send automated notifications to specific Slack channels or users. For more detailed information on setting up this integration, please refer to the documentation.
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4) Trigger a web request
To external service
To trigger Jira Automation – The ability to trigger Jira Automation is flexible – you can basically do all the things that you can do with automation, including changing a specific issue (edit/append summary or description of the request, add comments, etc.), and changing, adding,etc. any other issues.
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There is a sequence of execution for automated actions. If you utilize more than one template with actions while creating content, all of the actions will be queued and eventually run.
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If an error occurs, the execution will be paused, and the following actions will not be executed until it is resumed. For example, if you have three automated actions and the first one fails, the following ones will be suspended and won’t be executed. To continue with the action, you’ll either need to click Resume, fix the issue for the first one, or delete the first one.
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Use cases
To suit your specific workflow and use case, you can mix and match and add multiple actions to the sequence for each template. You can check out some examples below.
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Sending notifications to Slack
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Decide what comes next! If there is anything you'd like to do with actions but currently can't, please let us know at the Appfire Support Portal so we can prioritize accordingly. |