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Steps

  1. Access the Click Project Settings > Chat for JSM > Integrations > WhatsApp Business.

  2. Locate the section titled Manage Jira Issues.

    image-20240411-143845.pngImage Removedimage-20241122-100354.pngImage Added

  3. Utilize the dropdown to select the specific Jira statuses (for example, Closed, Resolved, Done) that will trigger the creation of a new ticket upon receiving a new message from the same WhatsApp user.

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