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Jira has been supporting two different text formatting styles – old wiki syntax (mostly on old Server Server instances and long-living Jira Cloud instances) and new markdown syntax.

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Jira Cloud comes with Jira new issue view

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enabled by default. Visual text editors used there accept new markdown syntax.

Your Canned Responses templates should follow the syntax supported by your Jira instance.

Please see examples to see the Main differences in text formatting:

Element	Wiki Style Syntax (old issue view)	Markdown Syntax (new issue view)
Headings	`h1. Biggest heading title h6. Smallest heading`	`# Biggest heading title ###### Smallest heading`
Text effects
Strong	`This is bold`	`This is bold __This is bold__`
Emphasis	`_This looks italic for me_`	`This looks italic for me`
Quote	`{quote} here is quotable content to be quoted {quote}` `bq. Some block quoted text`	`> here is quotable > content to be quoted`
Citation	`??This text is cited??`	No direct translation. Can be replaced with Emphasis.
Strikethrough	`-This text looks deleted-`	`~~This text looks deleted~~`
Underscore	`+This text looks underscored+`	Not available
Monospace	`{{This text is monospaced}}`	`This text is monospaced`
Other
Table	`\|\|Syntax\|\|Description\|\| \|Header\|Title\| \|Paragraph\|Text\|`	`\| Syntax \| Description \| \| ----------- \| ----------- \| \| Header \| Title \| \| Paragraph \| Text \|`
Link	`[title\|https://www.example.com]`	`[title](https://www.example.com)`
Image	`!path/to/image!`	`![alt text](path/to/image)`
Ordered list	`# First item # Second item # Third item`	`1. First item 2. Second item 3. Third item`
Unordered list	`- First item - Second item - Third item`	`- First item - Second item - Third item`

You may want to also check out check general markdown syntax in case you find that some elements are missing in Atlassian documentation for more elements.

Versions Compared

Old Version 1

New Version 2

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