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add a source service project as a new one to the destination site, and
merge a source service project with an existing destination service project.
The Analyze Changes document explains how CMJ Cloud migrates and reports projects. The information there applies to Jira Software and Service Management projects.
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Jira Service Management configuration | Supported configuration | ||||||||||||||||
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Service Management project basics |
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Organizations |
Organization membership isn’t migrated. | ||||||||||||||||
Request types |
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Portal groups |
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Portal settings |
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SLAs |
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Queues |
Queues in work categories aren’t migrated.
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Calendars |
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Work categories |
Email requests |
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Forms |
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Satisfaction settings |
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Access settings |
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Customer permissions |
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Customer notifications |
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Attachment securityEmail requests |
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Sender names |
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Templates (Premium Jira Cloud Only) |
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Language settings |
| Knowledge base | | Status | | |||||||||||||
| colour | Purple | Future | Knowledge base labels |
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Knowledge base enabled request types |
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Reports |
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Widgets |
| Automation rules |
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