Table of Contents
Here is what you need to know about migrating your Jira Server instance with Chat for Jira Service Management to Jira Cloud.
Overview
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Automatic app data migration will be available as soon as Atlassian enables apps migrations in Jira Cloud Migration Assistant. As of 9 February 2021, migrating app data is not officially supported by the migration assistant. You can still use it, but this requires enabling the com.atlassian.jira.migration.app-migration.feature Dark Feature in your Jira Server instance (click the link to lear how to enable dark features in your Jira). After enabling the dark feature, you have to restart your Jira for the change to get applied to the system. |
When performing the migration, make sure that you have Chat verison 1.8.0 or newer installed on your Jira Server. Then, verify that the app can be migrated:
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What is NOT Migrated
At this time, Chat Settings inside the service project settings and issues created from chat conversations , metadata inside Chat issues, agents online/offline schedule and anonymous user access rights are not migrated from Server/DC to Cloud - this is because the Migration Assistant does not yet support Service projects.
Feature
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Differences Between Cloud and Server
We are aiming at providing feature parity between Server and Cloud versions of Chat for most wanted features. New features are continually added to the Cloud version - watch the "What's New" announcement banners for details.
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After migrating from Server to Cloud, you will have to update your chat widget javascript code, placed at an external web site your Chat Settings inside your service project. If you are using Chat Widget at external website, you should update your Chat Widget JavaScript code at your external website according to the Chat Settings provided code - compare code snippets for Cloud and Server.
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