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Cross Product Support / Common Troubleshooting
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It seems this is related to add-on permissions. Please review the documentation found here: Cross Product Support / Common Troubleshooting Please let us know if that resolves the issue or if not we'll dig further. |
Any plan to get that fixed soon? It is blocking us.
For features customers need implemented quickly I do offer some options:
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1) Punchcard service are designed to expedite essential features customers required. When a customer purchases a punchcard it can be used for a variety of things including implementing a feature or fix. (https://artemis.atlassian.net/wiki/display/ART/Service+Punchcards) 2) For paying customers I do offer the source code in case they happen to have developers on staff who have time to make the updates. Source code: https://artemis.atlassian.net/wiki/display/CMEP/Where+to+get+source+code+for+the+Multi-Excerpt+Plugin |
We are in a really bad situation here and need your help. Can you hand this ticket over to another rep so we can get a response please? sorry but this is really urgent. Thanks.
If something is not in the standard documentation it is probably a bug which cannot be fixed right away or a new feature.
In some cases a bit of research will be required to determine the correct answer.
We're working as fast as we can and will continue to research the issue.
Do you have a “road map” available where I can see what updates you are planning?
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We typically plan bi-weekly sprints, but don't have a near term roadmap to share at this time. If you're interested in a specific feature or bug fix we can tell you if that is scheduled. We do offer a "punchcard service" which is designed to expedite essential features customers required. When a customer purchases a punchcard it can be used for a variety of things including implementing a feature or fix. (Service Punchcards) |