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If you have logged into our Portal for support you have access to Jira features as a Jira user. Just log in to our portal and then navigate from there to the issue that your ticket has been escalated to. |
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There is a known issue JSDSERVER-1367 That is a redirect loop that keeps directing you back to the Portal rather than following the link to a Jira Issue. Please go and vote on the above issue to let Atlassian know you are having this problem. Currently, there is no known workaround. |