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How to disable the new Jira view
Click on 'See old view link' or click on your user icon then settings then in Jira labs section toggle the slider off
There may be a purple Atlassian message that sites on top of of the page that you may need to dismiss prior to being able to see the option to the old view of Jira.
How to vote via the old issue view
In the old issue view, click on the 'Vote for this issue' link
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If you have logged into our Portal for support you have access to Jira features as a Jira user. Just log in to our portal and then navigate from there to the issue that your ticket has been escalated to. |