Versions Compared

Old Version 9

changes.mady.by.user Gorka Puente

Saved on

compared with

New Version 10

changes.mady.by.user Gorka Puente

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Table of Contents
typeflat
separatorpipe
Excerpt
hiddentrue

CREATED VS RESOLVED REQUESTS

Display the number of requests created and resolved from a specific queue of your service desk, over a period of time

Overview

When your customers are creating more requests than the ones the teams can resolve, your queues are creating a debt. And this debt means that requests take longer to be resolved, so it impacts in an increase of SLA breaches, bad reviews and customers less happy 😞

...