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Table of Contents
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CREATED VS RESOLVED REQUESTS

Display the number of requests created and resolved from a specific queue of your service desk, over a period of time

Overview

When your customers are creating more requests than the ones the teams can resolve, your queues are creating a debt. And this debt means that requests take longer to be resolved, so it impacts in an increase of SLA breaches, bad reviews and customers less happy 😞

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  • The datasource, where Current indicates the Jira Service Management cloud instance where the app is installed.

  • The project and the queue where the requests are.

  • The period of time you want to display statistics of the requests.

  • Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration

Integrations

We are working on our growing catalog of Dashboard Gadgets: KPIs and Metrics and Dashboard Integrations: DatasourcesSupported Products, but contact us you want us to expedite a specific one, visit our Help Center.

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