| Table of Contents | ||||
|---|---|---|---|---|
|
| Excerpt | ||
|---|---|---|
| ||
 SERVICE DESK QUEUESALES BY APP Display a specific queue with the key information for each request |
Overview
Queues are where the service desk team will spend most of their time, where the requests are triaged and prioritized. Queues also provide key information on issues, like the summary, status, customer, and very important, times. Times (spent, to first response, etc.) make us keep the focus, so SLAs are not breached.
...