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Fields from Jira Service Management supported by the SIL language. |
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| Excerpt |
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Custom Field | Read/Write | SIL Type | Value |
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Approvals | Read-only | | List of JApproval structures. | Customer Request Type | Read/Write | string | A composite string containing portal key / request key. In order to get the list of such values, use the next query:
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SELECT STRINGVALUE, COUNT(*) FROM jiraissue i
LEFT JOIN customfieldvalue cfv
ON i.id = cfv.ISSUE
where cfv.customfield = (select id from customfield where cfname = 'Customer Request Type')
GROUP BY STRINGVALUE; |
| Customer Organizations | Read/Write | string[] | A list of organizations names | Request Participants | Read/Write | string[] | A list of users that are participants in Service Management customer portal request | Satisfaction | Read-only | number | The customer satisfaction rate | Satisfaction date | Read-only | date | The request feedback date | SLA CustomField Type | Read-only | JSlaInformation | A JSlaInformation structure |
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