Now the full power of SIL can be brought into Jira Service Desk!
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| Code Block |
|---|
if(issueType == "Bug") {
return true;
} else {
return false;
} |
Setup/Configuration
Example
Lets say that whenever a customer from a very important client creates a request you would like the priority of the request to be set to "Highest". You can not always rely on the customer being associated with an organization because the customer could be new and the Service Desk agent may not have associated them to an organization. One possibility would be to check the domain of the customer to see if it matches the domain of your important client.
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At this point the automation has been triggered (When), all conditions about the issue have been met (If), so now it is time to perform the automated action (Then). Power Scripts adds an additional action called "Execute SIL script" which does just what the name implies, it executes a SIL script. However, when this script is triggerd triggered it run in the context of the issue that it was triggered for. This greatly simplifies the script that needs to be written.
Setup/Configuration
Example
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