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Smart reply is an AI-powered feature designed to assist support agents in responding to customer requests more efficiently. By analyzing the issue’s details, including its summary, description, and comments, Smart smart reply suggests up to 3 potential responses based on your existing Canned Responses templates.
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Navigate to Apps > Canned Responses Pro.
From the side menu, open Settings.
From the Global settings section, turn off the Enable smart reply (AI Beta) toggle.
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Please note that this feature is currently in beta testing and not everyone has access to it. If you are interested in trying out the feature, please contact our support team. |
We hope that you find this feature helpful to your support workflow. Please keep in mind that this feature it is still in beta and may have issues. We appreciate your feedback and suggestions on how to improve this featureit.