Improve Boost productivity and resolution time
Save time on manually writing or copying and pasting responses to common issues. Create by creating dynamic templates for common responses, such as comments, signatures, issue description fields, bug reports, and feature requests, and more.. No more manually writing or copying and pasting — simply select the appropriate template and you're good to go!
Streamline workflows with automated actions
Templates can trigger an automatic Automate your internal workflows with templates that trigger a sequence of actions to streamline your internal workflows. For example, thanking a customer can close the issue and move it to the "done” status.Valuable mark it as "done" in one seamless process.
Gain valuable insights for continuous improvement
Easily track and optimize your team's communication with customers using the Insights Panel. Managers and team members can see exactly how templates are being used to communicate with customers, how frequently a template is they are utilized, and clean up unused templates in the handy Insights Panel.
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