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👋 Welcome to Canned Responses Pro Templates for Jira!

Get ready to revolutionize the way your service delivery team works! With Canned Responses Pro Templates for Jira, you can say goodbye to tedious, repetitive tasks and hello to more time spent helping your customers. Customizable signatures, dynamic templates, and automated actions are just a few of the features that will make your team more efficient and effective.

Canned Responses enables you to:

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Improve productivity and resolution time

Save time on manually writing or copying and pasting responses to common issues. Create dynamic templates for comments, signatures, issue description fields, bug reports, feature requests, and more.

Streamline workflows with automated actions

Templates can trigger an automatic sequence of actions to streamline your internal workflows. For example, thanking a customer can close the issue and move it to the "done” status.

Valuable insights for continuous improvement

Managers and team members can see exactly how templates are being used to communicate with customers, how frequently a template is utilized, and clean up unused templates in the handy Insights Panel.


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  • Customizable Chat widget

  • Knowledge Base integration

  • All-in-one dashboard

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  • Online/Offline schedule

  • Filled issue details

  • Pre-chat form

  • Live chat view

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  • Seamless WhatsApp Business Integration (blue star)

  • Sound and visual notifications


Here is a quick review of Canned Responses' main components: