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This is the documentation of JSU for Jira Server. If you are using JSU on Jira Cloud, you can find the documentation here. |
This is information about troubleshooting of JSU in general. If you have a problem with a particular module, please also check the documentation for that module. If you did read all the documentation, analysed your log files, tried different configuration, but it still does not work, feel free to submit a support ticket: Servicedesk .
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- Uninstall JSU
- Stop JIRA
- Perform a backup of your JIRA installation and database
- If you could not uninstall JSU before, delete the file $JIRA_HOME/plugins/installed-plugins/*jira-suite-utilities*.jar
- Delete the following 2 directories $JIRA_HOME/plugins/.bundled-plugins & $JIRA_HOME/plugins/.osgi-plugins (they will be recreated)
- Start JIRA
- Install JSU
No configurations (for example workflow or customer field related) will be removed during a re-installation. However, we think it's a good idea to perform a backup before - just in case.
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