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- Manage Add-Ons: is the JSU add-on enabled... and all modules enabled (except one, which is disabled per default!)?
- Check your log files, serious problems usually leave a stacktrace. Do you see a reference to a class com.googlecode.jsu.*? (to determent which module cannot be loaded)
- Re-install the add-on
Re-install the JSU
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add-on
Have you tried to remove JSU add-on and reinstall it in the JIRA administration? (Without restarting JIRA)
See also https://confluence.atlassian.com/upm/uninstalling-add-ons-273875709.html .
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- Uninstall JSU
- Stop JIRA
- Perform a backup of your JIRA installation and database
- If you could not uninstall JSU before, delete the file $JIRA_HOME/plugins/installed-plugins/*jira-suite-utilities*.jar
- Delete the following 2 directories $JIRA_HOME/plugins/.bundled-plugins & $JIRA_HOME/plugins/.osgi-plugins (they will be recreated)
- Start JIRA
- Install JSU
No configurations (for example workflow or customer field related) will be removed during a re-installation. However, we think it's a good idea to perform a backup before - just in case.
Install an older version of the JSU
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add-on
Follow the steps re-installation, but at the end just install the older version.
Be aware that you might loose some functionality and re-introduce some bugs, that have been fixed in the newer version. So generally it is not a good idea to downgrade JSU.
Debugging the JSU
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add-on
If you want to turn on the 'JSU' debug messages, you may do so as follows:
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