...
We recommend to check the following things:
- Manage Add-OnsApps: is the JSU add-on JSU app enabled... and all modules enabled (except one, which is disabled per default!)?
- Check your log files, serious problems usually leave a stacktrace. Do you see a reference to a class com.googlecode.jsu.*? (to determent which module cannot be loaded)
- Re-install the add-onthe app
Re-install the
...
JSU app
Have you tried to remove JSU add-on JSU app and reinstall it in the JIRA administration? (Without restarting JIRA)
See also https://confluence.atlassian.com/upm/uninstalling-add-ons-273875709.html .
If re-installation of the add-on the app in the JIRA administration does not work, try to do it with a restart of JIRA, follow this steps:
...
No configurations (for example workflow or customer field related) will be removed during a re-installation. However, we think it's a good idea to perform a backup before - just in case.
Install an older version of the
...
JSU app
Follow the steps re-installation, but at the end just install the older version.
...
With the following steps, this can be resolved:
- Go to the UPM (Manage Add-OnsApps)
- Enable Safe Mode
- just enable JSU and try to go to the configuration page
- disable 'Safe Mode' with option to restore the previous configuration
- try again to go to the configuration page.
Debugging the
...
JSU app
If you want to turn on the 'JSU' debug messages, you may do so as follows:
...