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This is the documentation of JSU for Jira Server/Data Center. If you are using JSU on Jira Cloud, you can find the documentation heresee our JSU Cloud documentation. |
This is information about troubleshooting of JSU in general. If you have a problem with a particular module, please also check the documentation for that module. If you did read all the documentation, analysed your log files, tried different configuration, but it still does not work, feel free to submit a support ticket: Servicedesk .
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Some or all functionality not working at all
In rare cases JIRA Jira has difficulties to enable JSU. Usually this can be solved by uninstall/re-install, reset, reload, etc. things.
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Be aware that you might loose lose some functionality and re-introduce some bugs, that have been fixed in the newer version. So generally it is not a good idea to downgrade JSU. Further if you have saved any configuration with a newer version of JSU (in particular in the area of workflows), the configuration saved with a newer version of JSU might not be compatible with an older version of JSU. (We provide only compatibility for updates of JSU). |
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In rare cases we had reports that user got users received a 404 error message in the browser, for example when navigation navigating to JSU General Configuration. Checking the log file there had been messages like:
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This was because of a conflict with some other plugin. We had been able to fix this in JSU 2.5.2. We recommend to update updating to the latest version of JSU.
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Temporary (until next JIRA restart):
Log into JIRA in to Jira as administrator and go to System -> Troubleshooting and Support -> Logging & Profiling. Look for the link "Configure logging level for another package", click on it and enter
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Debug log messages are very detailed. Your log file will grow very quickly, even the performance of the whole system can be affected. For these reasons, we recommend to leave leaving the logging only for a very short time on debug log level. |
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