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Contents
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Introduction
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If your data seems out of date, you can manually trigger resynchronization. Resynchronization might take up to several minutes, during which you and your team can work in read-only mode. Box data is stored in the App's cache. If the Box is not opened for more than 24 hours, the cache will be automatically cleared, and a full synchronization will be triggered when you open the box. |
Resynchronization
Incremental sync takes into account the last updated timestamp in the task source. If changes are made that do not affect that timestamp (ege.g., via direct database edit) then , they won't be covered with by incremental sync.
The sync is performed with a two-stage approach - it runs for each Box but takes into account the last update time of individual tasks
If the last update of a task is known to be the same in the app and in the task source then the incremental sync doesn't run on that task.
Incremental sync excludes the same tasks that are excluded from partial sync (eg. from Boxes that are closed, have corrupted scope, or are waiting for a full sync)
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Try to reload the page first and wait a few seconds.
Go to Data > Resynchronization.
Click Resynchronize to confirm
Task synchronization progress is indicated in the Box icon. A green checkmark indicates the process is complete.
More information on Box synchronization can be found on the following To learn more about box synchronization, see the Data Synchronization with Connected Tools page.
Gantt live sync
To activate the live sync of the Gantt module go to App to App Configuration > General > Live sync.
Jira Cloud
For the App hosted on Jira Cloud, incremental sync is scheduled daily at a randomized hour: between 20:00 and 3:00 in the tenant's timezone.
Security
Available to:
Box admin
Constraints
Portfolio boxes (none scope boxes)
The Resynchronize feature is not available for portfolio boxes (none scope boxes).
