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Key Features | Server/Data Center | Cloud | Notes |
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Live Chat on Jira Customer Portal |
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Live Chat on external website |
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Chat Dashboard |
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Auto-created Jira Issue based on Chat conversation |
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Chat information in Jira Issue |
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Agents Online/Offline Schedule |
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Desktop notifications |
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Configurable sound notifications |
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Chat Widget | |||
Chat Widget on Main Customer Portal Page |
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No-code Chat Widget customization for Jira Portal |
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Translating and Customizing Chat Messages |
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Pre-Chat Form |
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Privacy Statement on Chat Widget |
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Anonymous access |
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Registration to Chat Widget |
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Auto Login |
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Chat Widget on Login Page |
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| *On Cloud, the Chat Widget can only be placed on project-specific portals due to Jira’s limitations. |
Integrations | |||
Knowledge Base Integration |
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Canned Responses Pro |
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WhatsApp Business Integration |
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Slack Integration |
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| *To integrate Chat for JSM Cloud with Slack, you can use built-in Jira integration. |
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