Page Comparison

Live Chat on Jira Customer Portal

Chat Dashboard

Live Chat on external website

Chat PanelDashboard

Issue View of the ChatAuto-created Jira Issue based on Chat conversation

Knowledge Base Integration

Chat information in Jira Issue

Auto

-Offline Agents ModeAgents Online/Offline Schedule

Setting Up Chat-Specific Queues

Desktop notifications

Chat Widget on Login PageConfigurable sound notifications

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Chat Widget on Main Customer Portal Page

Optional Privacy Statement on No-code Chat Widget customization for Jira Portal

Adding Brand Color to Chat Widget

Translating and Customizing Chat Messages

Custom URL Links

Pre-Chat Form

Translating

and Customizing Chat MessagesPrivacy Statement on Chat Widget

Setting

up CAPTCHAAnonymous access

Pre-Chat FormRegistration to Chat Widget

Auto Login

Chat

Chat Desktop Notifications

Sound Notifications

Widget on Login Page

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*On Cloud, the Chat Widget can only be placed on project-specific portals due to Jira’s limitations.

Knowledge Base Integration

Canned Responses Pro

WhatsApp Business Integration

Slack Integration

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*To integrate Chat for JSM Cloud with Slack, you can use Halp in Cloud for free. Here’s how built-in Jira integration.