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This page outlines changes to the data policy of the Canned Responses Pro Templates for Jira app introduced on May 16, 2022:

Please review the details of the changes below; we have colored the removed text in RED and the added text in GREEN.

Section

V1

V2

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Service Providers

Heroku

Status
colourYellow
titleSUB-PROCESSOR
 Canned Responses application runs on Heroku environment. Besides the application itself, Heroku stores application access logs that contain the user IP, user key, instance URL, and user JWT token. These logs are purged after 30 days.

Google Cloud Platform

Status
colourYellow
titleSUB-PROCESSOR
 Canned Responses application runs on GCP environment. Besides the application itself, GCP stores application access logs that contain the user IP, user key, instance URL, and user JWT token. These logs are purged after 30 days.

We have changed our IaaS provider from Heroku to GCP in order to provide a more reliable and resilient service.

Service Providers

Heroku Postgres

Heroku Postgres stores data provided during the installation handshake. Stored keys authenticate us to clients' instances.

The database is secured using a security mechanism provided by Heroku. See https://www.heroku.com/policy/security#postgres  for details.

Stored Data

  • A key that identifies Jira instance

  • Shared secrets for communication with Jira

MongoDB Atlas

...

Stored Data

  • ...

  • key that identifies Jira instance

  • shared secrets for communication with Jira

We have stopped using Heroku Postgres for storing the mentioned data in favor of MongoDB.