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Chat for JSM is an easy-to-use live chat app for real-time customer support. The Chat Widget is what greets your customers when they turn to you in need of assistance, while the Chat Dashboard enables support agents to manage customer requests without ever leaving Jirain a practical and convenient way.

This page contains step-by-step instructions on how to install Chat for JSM.

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  1. Log in to your Jira Cloud instance as a Jira Administrator.

  2. Select the Jira Settings cog in the top right of your Jira instance and select Apps. The Find New Apps page displays.

  3. Type Chat for Jira Service Management in the search field and press Enter.

  4. Click Try it free to download and install your app.

  5. Click Start Free Trial. A confirmation message and the app details display once it installs successfully.

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