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2. Select from the available fields (Reporter, Component), or create new supported custom fields.
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Supported types of custom fields are: Short Text, Paragraph, Number, Checkboxes, Radio Buttons, Select List (single choice), and Select List (multiple choice). If you don’t know how to create a custom field, refer to Jira’s documentation.
3. If you create new custom fields, make sure you’ve added them to the correct screens, or they won’t appear.
4. Find the newly created field in the list of available, and click the ➕ icon to add it to your Pre-Chat form.
5. Adjust the name of the custom field according to your liking.
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| panelIconId | atlassian-light_bulb_on |
|---|---|
| panelIcon | :light_bulb_on: |
| panelIconText | :light_bulb_on: |
| bgColor | #FFFAE6 |
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You can also reorder fields and specify if they are
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mandatory or optional
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.
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6. Click Save.
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| Note |
|---|
In order for this form to work correctly, make sure:
|