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This integration feature is available for Jira Service Management for Jira Cloud, Data Center, and Server. To use this feature, you need to have both Chat for Jira Service Management and Canned Responses Pro Templates for Jira installed in your Jira instance. Once both apps are installed, agents will see Canned Responses Pro within the Chat Dashboard.
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To use a template, an agent simply needs to click the Canned Responses icon (
) in the chat box, select the appropriate response from the list, modify it as they wish, and send it.
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Canned Responses templates are available on the issue page as well, allowing agents to quickly send respond to incoming tickets.
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Agents can also create their own templates, both global and private, and edit existing ones as needed by going to the Canned Responses tab in their agent portal.
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