Overview
Creating new Jira issues from Slack is a powerful tool for tracking work and completing projects faster.
There are many options for creating Jira issues from Slack with Integration+.
Your company use case will help determine the best option for your team.
With Integration+, user roles are automatically respected, and all actions have correct user attribution.
Prerequisites
Invite the bot to the channel to create Jira issues.
The three methods for capturing Slack messages and threads:
Message Type Captured | Reacting with 📷 | Reacting with 📍 | Using the |
|---|---|---|---|
In a thread with no issues mentioned | Ephemeral capture prompt | No action | Ephemeral capture prompt |
In a thread where the initial message mentioned an issue | Ephemeral capture prompt | No action | Ephemeral capture prompt |
In a thread where an issue has been mentioned | Ephemeral capture prompt | No action | Ephemeral capture prompt |
In a thread with multiple mentioned issues | Ephemeral capture prompt | No action | Ephemeral capture prompt |
In a thread where the main message was used to create an issue | Adds the reacted message as a single comment | Adds the reacted message as a single comment | Adds all messages in the thread |
In a thread where the main message was used to create an issue and an issue is mentioned or created later | Adds the reacted message as a single comment on the created issue | Adds the reacted message as a single comment on the created issue | Ephemeral capture prompt |
Issue Created after channel capture enabled | Adds the reacted message as a single comment | Adds the reacted message as a single comment | Adds all messages in the thread |
Comments captured to existing issue after channel capture enabled | Ephemeral capture prompt | No action | Ephemeral capture prompt |