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This is the JSU for Jira Cloud documentation. If you are using JSU on Jira Server or on Jira Data Center, see our JSU Server/Data Center documentation. |
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Description
The Follow Up Transition post function evaluates the workflow conditions of all the next transitions on the target status of the current transition, including global transitions. If exactly one transition is possible, that transition will be triggered as a follow-up. If more than one transition is possible, JSU cannot determine which to use as the follow up transition.
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Usually, the problem can be tracked down , by reviewing the expected outcome of the post function: ;
”If if exactly one condition is valid, that the corresponding transition will be triggered.”
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It's important that you to do your analysis with the same user that encountered the problem. There might be issues with permissions that could lead to a different result, depending on the user performing the transition. |
If you look at Consider an issue blocked at the Junction status: How many transition buttons does it have? Only if there is exactly one transition button, 'Follow up' available, the follow-up will be triggered. If you have none or more than one transition button, you must review your workflow conditions on the transitions leading out from the Junction status.
If there is only one button, there might be something wrong with that following transition. For example, a validator could prevent the transition from getting completed. Try (with the same user, who got stuck in Junction) to click that button to see what happens.
Cause: Triggered transition fails
Another reason might be that the triggered transition does not run through. For example, if it has a validator that fails.
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