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This page is about Chat for JSM Cloud. Using Server or Data Center? Click here. |
Features | Server/Data Center | Cloud | Notes |
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Chat Dashboard |
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Chat Panel |
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Issue View of the Chat |
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Knowledge Base Integration |
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Auto-Offline Agents Mode |
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Setting Up Chat-Specific Queues |
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Chat Widget | |||
Chat Widget on Login Page |
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| *On Cloud, the Chat Widget can only be placed on project-specific portals due to Jira’s limitations. |
Chat Widget on Main Customer Portal Page |
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Optional Privacy Statement on Chat Widget |
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Adding Brand Color to Chat Widget |
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Custom URL Links |
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Translating and Customizing Chat Messages |
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Setting up CAPTCHA |
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Pre-Chat Form |
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Chat Notifications | |||
Chat Desktop Notifications |
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Sound Notifications |
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Application Integration | |||
Canned Responses Pro |
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WhatsApp Business Integration |
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Slack Integration |
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| *To integrate Chat for JSM Cloud with Slack, you can use Halp in Cloud for free. Here’s how. |
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