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titleTTS
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urlhttps://appfire.atlassian.net/wiki/spaces/TTS/pages/43843852/How+to+Create+an+SLA
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urlhttps://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651698/How+to+Create+an+SLA

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critical-zone
7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from blue to orange. (Learn more about the SLA Panel here.)

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