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Release Notes.png

Release date: 

Our team is thrilled to announce the latest release of Time to SLA for Jira Cloud.

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We’re excited to announce some improvements to the SLA configuration experience.

New features

Simplified SLA configuration

We’ve made the SLA issue selection process more intuitive. From now on, when defining an SLA, you only need to select the projects to which the SLA will apply. You can further refine the issues by specifying additional details like issue type, request type, assignee, and JQL in the SLA Goals step. Look for the Goal Issues section to make your selection.

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Tip

Please note:

  • When creating new SLAs, don’t miss the Goal Issues section and the +More button if you want a more targeted selection. Since we’ve removed the SLA Context section, you must refine your issues using the Goal Issues section.

  • SLAs created using the old interface will function as usual. When you edit them, you’ll see the old interface.

  • SLAs created using the old interface (created before June 20) cannot be cloned. Please create new ones using the new SLA creation system.

Default notifications

We have now automatically enabled email notifications for newly created SLA configurations, effective from June 20. When an SLA is created and starts counting down on an issue, you’ll receive notifications when:

  1. The SLA reaches 50% of its duration

  2. The SLA reaches 75% of its duration

If you wish to change the frequency of these notifications or edit them, follow these steps:

  1. Open the SLAs page.

  2. Select the SLA for which you want to edit notifications.

  3. Click Notifiers.

    image-20240712-113510.png

  4. Edit the notification by clicking Edit. You can also disable it, or create new notifications by clicking the + Add New SLA Notification button.

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We made this change to ensure that SLA creation is not too time-consuming. By offering a more intuitive flow, we believe these changes will allow you to create SLAs more efficiently. If you have any questions, please reach out to our support team. Thank you for your continued support!

Questions.png Questions and feedback

  • Explore exciting features, pricing updates, reviews, and more on the Marketplace.

  • Stuck with something? Raise a ticket with our support team.

  • Do you love using our app? Let us know what you think here.

Credits.png Credits

A heartfelt thank you to our valued customers! Your incredible support and feedback inspire us to improve our apps and products continually. You are the driving force behind why we create software. We appreciate your trust in Time to SLA!

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Release date

Highlights

  • Default notifications

  • Simplified SLA configuration