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Canned Responses (CR) allows users to create and use templates to quickly respond to issues. These templates can be created, used, and managed in the Canned Responses panel, which can be found on any issue view, and, if you have the browser extension installed, in the Transition screen and JSM Queues view.
On this page, we’ll explore all the places where Canned Responses is available.
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Canned Responses Panel (without the browser extension)
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Description Field (with browser extension)
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Native Comment Box (with browser extension)
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Transition Screen (with browser extension)
JSM Queues (with browser extension)
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Contents | Table of Contents |
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| minLevel | 1 |
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| maxLevel | 6 |
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| outline | false |
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| style | default |
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| type | list |
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| printable | true |
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| Aura divider |
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| summary | Important Note |
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| params | JTdCJTIydHlwZSUyMiUzQSUyMnRleHQlMjIlMkMlMjJzdHlsZSUyMiUzQSU3QiUyMmFsaWdubWVudCUyMiUzQSU3QiUyMmhvcml6b250YWwlMjIlM0ElMjJzdGFydCUyMiU3RCUyQyUyMmljb24lMjIlM0ElN0IlMjJuYW1lJTIyJTNBJTIyZmFQYXBlclBsYW5lJTIyJTJDJTIyY29sb3IlMjIlM0ElMjIlMjMzMzMlMjIlMkMlMjJzaXplJTIyJTNBMjQlN0QlMkMlMjJ0ZXh0JTIyJTNBJTdCJTIyY29sb3IlMjIlM0ElMjIlMjMzMzMlMjIlMkMlMjJmb250U2l6ZSUyMiUzQTE4JTJDJTIydGV4dEFsaWduJTIyJTNBJTIybGVmdCUyMiUyQyUyMmZvbnRXZWlnaHQlMjIlM0ElMjJib2xkJTIyJTJDJTIydGV4dCUyMiUzQSUyMkltcG9ydGFudCUyME5vdGUlMjIlN0QlMkMlMjJib3JkZXIlMjIlM0ElN0IlMjJ0b3AlMjIlM0FmYWxzZSUyQyUyMnJpZ2h0JTIyJTNBZmFsc2UlMkMlMjJib3R0b20lMjIlM0F0cnVlJTJDJTIybGVmdCUyMiUzQWZhbHNlJTJDJTIyY29sb3IlMjIlM0ElMjIlMjMzMzMlMjIlMkMlMjJzdHlsZSUyMiUzQSUyMnNvbGlkJTIyJTJDJTIyd2lkdGglMjIlM0EyJTdEJTJDJTIyc2l6ZSUyMiUzQSU3QiU3RCU3RCU3RA== |
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Canned Responses is fully functional without the extension; however, to have Canned Responses available directly in the native Jira comment box, we highly recommend you use the companion browser extension.
| Aura divider |
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| summary | Aura Divider |
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| params | 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 |
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From your service project, go to a queue that shows all the requests you’d like to comment on.
Click the box beside each request you’d like to comment on.
Click Comment in the action bar.
Click Select template to open a dropdown and search your template or select your favorite one from the quick toolbar.
Image Removed
Image AddedClick Comment to post your comments to the requests.
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