Snapbytes add-ons contains contain detailed logs which that help us to identify and locate any problems you may encounter while using our products. In JIRAJira, detailed logging is disabled for add-ons by default. This article instructs shows how to enable detailed logging for Snapbytes products.
Step-by-
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Step Guide
Follow those these steps to enable detailed logging for Snapbytes products:
- Log into JIRA Jira as an Administrator.
- Go to Administration > System > Troubleshooting and Support > Logging and Profiling.
- UnderUnder the Default Loggers header, click Configure logging level for another package.
- Set the Package name as:
com.tuncaysenturk.jira - Set the Logging level to DEBUG and confirm by clicking Add.
- Logs will be written in <JIRA HOME>/log/atlassian-jira.log
| Info |
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Remember that any changes you made in logging levels will be cleared when the server is restarted. |
| Tip |
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In order to get a better assistance, first enable logging for add-on then re-produce the problem and share the related interval of resulting logs with us. |
| Warning |
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Make sure to that you change the log level from DEBUG to INFO or WARN after sharing the results. Otherwise, it may result with in MBs/GBs of log files in after a while. |