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Since we believe in the importance of clear and transparent communication we would like to share our reasons behind this decision and discuss what we can do to make this migration process as easy as possible for you.
Why we are removing SLA modules from Enhancer App?
There are couple of reasons behind this decision. Although they exists for a certain amount of time we finally decided to take action after the recent negative feedbacks from some our customers in order to protect the value of the service we provide to our customers.
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Focusing on distinctive features of Enhancer App
Along with SLA feature Enhancer app provides many other features which is not covered by any other app in Snapbytes product family. We think that it is best to spent our effort on those core Enhancer features while leaving SLA part to its master which is Time to SLA app.
What is expecting users who use SLA features from Enhancer Plugin?
You should migrate your SLAs till 01.06.2019 after that point your SLAs will not be visible on your issues yet you will be still able to view existing definitions. In order to provide a smooth transition into Time to SLA plugin we will provide a free one year licence for existing Enhancer users. Please raise a Licence help ticket here and our support team will happily help you.
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