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| - More advanced SLA configuration
- Date fields as start/end or deadline for SLAs
- Pause on any statuses
- Reset by any issue fields or custom fields
- Perfect visualization of your metrics
- Dynamically counting Time to SLA fields
- Detailed SLA panel on issues
- Excel report
- Large and appealing selection of SLA gadgets
- Strong notification module
- Notify your users before or after a certain amount of time from SLA deadline
- Recure your notifications until your team satisfy SLA notification
- Customize your notification templates with using SLA metrics and any other fields from Jira
- Freely select recipients from assignee, reporter, user field etc.
- Full blown calendar module
- Multiple working intervals per day
- Recurring holidays
- Half days to set custom working interval for specific days
- Time zone selection for global support
- In-depth search functionalities
- Search with remaining time, overdue time etc
- Search for met, exceeded or progress SLAs
- and a dedicated team thriving to improve your experience
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