Page Comparison

• More advanced SLA configuration
  • Date fields as start/end or deadline for SLAs
  • Pause on any statuses
  • Reset by any issue fields or custom fields
• Perfect visualization of your metrics
  • Dynamically counting Time to SLA fields
  • Detailed SLA panel on issues
  • Excel report
  • Large and appealing selection of SLA gadgets
• Strong notification module
  • Notify your users before or after a certain amount of time from SLA deadline
  • Recure your notifications until your team satisfy SLA notification
  • Customize your notification templates with using SLA metrics and any other fields from Jira
  • Freely select recipients from assignee, reporter, user field etc.
• Full blown calendar module
  • Multiple working intervals per day
  • Recurring holidays
  • Half days to set custom working interval for specific days
  • Time zone selection for global support
• In-depth search functionalities
  • Search with remaining time, overdue time etc
  • Search for met, exceeded or progress SLAs
• and a dedicated team thriving to improve your experience

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