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  1. Redefine your JEP calendars in Time to SLA → Calendars page

  2. Redefine your JEP SLAs in Time to SLA → SLA Configuration page


  3. By default all active SLAs on issue will be displayed in SLA Panel. 
  4. You can also define additional SLA fields in Time to SLA → Custom Fields

  5. Once your all SLA configurations are complete navigate to Time to SLA → SLA Generation for existing issues and execute a system-wide SLA regeneration. This is a single time operation and it will calculate SLAs for all your existing issues.
  6. You are ready to go!



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