...
Since we believe in the importance of clear and transparent communication we would like to share our reasons behind this decision and discuss what we can do to make this migration process as easy as possible for you.
Why we are removing SLA modules from Enhancer Plugin?
There are couple of reasons behind this decision. Although they exists for a certain amount of time we finally decided to take action after the recent negative feedbacks from some our customers in order to protect the value of the service we provide to our customers.
Performance overhead of in-memory SLA calculations
SLAs in Enhancer Plugin works in a simple way, it dynamically calculates the current values of SLA from scratch every time an user browse an issue. Clearly this simple method does not scale well with large instances and issues with long history. We have overcome this problem in Time to SLA plugin by constructing a database backed calculation mechanism which greatly improves the performance and could easily answer any size of demand from customers.
Problems with searches based on SLA fields
SLA metrics on Enhancer Plugin are calculated on fly
What is expecting users who use SLA features from
...