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The reopened user is the user who changes an issue's resolution field from a value to EMPTY.
To create a First/Last "Reopened" Status User Custom Field
- Navigate to Jira Admin > Add-ons > Enhancer Plugin Menu > Custom Field Configuration and go to the User tab.
- Click on the
button. - Fill in the dialog box:
- Pick JEP - First "Reopened" Status User or JEP - Last "Reopened" Status User in the custom field drop-down menu.
- Create a name for the custom field.
- And then click on the Add Custom Field button. That's it.
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