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Derya Özdemir

Derya Özdemir

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  1. SLAs – Click to access all of your SLAs.

  2. ID – Displays the ID number of your SLA.

  3. Name – Displays the name of your SLA.

  4. Project – Displays the project name of your SLA.

  5. Start – Displays the Start conditions of your SLA.

  6. End – Displays the End conditions of your SLA.

  7. Add New SLA Definition – Click to add a new SLA.

  8. (blue star) icon – Allows you to see the details of your SLA.

  9. (blue star) icon – Click to edit your SLA.

  10. (blue star) icon – Click to manage the notifications of your SLA.

  11. (blue star) icon – Enables you toclone an SLA.

  12. (blue star) icon – You can delete an SLA by clicking this. This process is irreversible.

  13. Columns – Add or delete columns (Reset, Goals, Pause on, etc.), and change their order by dragging and dropping them on the table.

  14. Hide disabled SLAs – Check the box to hide disabled SLAs.,

Info

Let’s zoom in and take a look at the (blue star) and (blue star) icons present inside some of the columns.

(blue star) icon – Click to change the display order of your SLAs. This icon is present on the ID and Name columns. By default, Time to SLA lists SLAs alphabetically and from first to last. You can change this by sorting SLAs ascending or descending.

(blue star) icon – You can search each column's content by entering a related value. For example, to find a specific SLA by its ID, you could simply go to the ID column, click the (blue star) icon, and enter the ID of the SLA you’re searching for. Check out aanother another filter example below:

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🚀 Next Steps

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