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Note

The following are the limitations of this feature:

Cascading field mapping is not supported.
File upload limitations are as follows:
- Only CSV format files can be uploaded.
- Maximum file size of 50kb.
- Maximum of 200 rows per CSV file.
- Minimum of 2 columns per CSV file.
The Jira users imported from the CSV file is are shown only as user IDs, the . The name of the user will is not be shown in the value mappings table.
- Refer to https://support.atlassian.com/organization-administration/docs/export-users-from-a-site/ to get the list of users with the corresponding user ID.

Guide

Go to Apps > Salesforce, and select Bindings from the side navigation bar.
Click Mappings on the bindings of your choice.
In the pop-up, click Configure on a field, then click Import.
In the Upload file phase, click Upload a file or drag and drop the file to upload the CSV file.
The CSV file must be in format similar to the one shown.
Jira Data | Salesforce Data
value 1 | new value 1
value 2 | new value 2
Image Added
Click Next when you see the “File File uploaded successfully!” message.
Map the CSV field values to the existing Value mapping field, then click Next again.
In the Summary phase, go through the uploaded field data and verify them. Once verified, click Import.
Toggling “Only show rows with problems” will show only shows you only the fields uploaded that are flagged due to formatting issues or duplicate values. The

When the value mapping import is

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successful,

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the

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Entity Mapping updated

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successfully message appears.