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You can add numerous goals by using the Add new SLA goal button. All goals, except for the default goal, have to include a JQL or a priority.
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On this page, we learned how you can set up an SLA. In the following steps, we will discuss how conditions and goals work in detail. Before we continue, we recommend you try creating two SLAs for your own use:
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Time to resolution
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First response time
If you ever encounter any problems while creating them, check out FAQ: SLAs – we may have already listed the answers to some of your questions!
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