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The following sources are monitored for requests in priority order. In all cases better problem information helps speed the response and resolution.
- Jira issues (preferred) entered directly through our public Jira project associated to the product or via our Support portal (private).
- Questions posted on this site or the Atlassian community.
- Email to support@bobswift.appfire.comContact Support to raise a request.
Fixes and improvements
There is no specific response time for bug and improvement requests, but they are reviewed regularly for consideration to be included in a future release. If you need a response urgently, change the issue type to a support request. Fixes and improvements are made in the next released version of the software based on need and capability. In many cases, an Early Access Program (EAP) release is available containing fixes and improvements to provide more timely response to requests and as an opportunity for customer feedback. Normally, EAP releases are called SNAPSHOTs and pass regression tests, but some changes may be incomplete. Use with caution.
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