| Auibuttongroup |
|---|
| id | k6bthk4se78 |
|---|
| title | TTS |
|---|
| alignment | left |
|---|
|
| Auibutton |
|---|
| color | #F4F5F6 |
|---|
| id | kbhpwmk8by |
|---|
| type | standard |
|---|
| title | Server |
|---|
| url | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43843852/How+to+Create+an+SLA |
|---|
| target | false |
|---|
|
| Auibutton |
|---|
| color | #0052CC |
|---|
| id | n4771dp9fqi |
|---|
| type | standard |
|---|
| title | Cloud |
|---|
| url | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651698/How+to+Create+an+SLA |
|---|
|
|
...
| Anchor |
|---|
| critical-zone |
|---|
| critical-zone |
|---|
|
7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from
blue to
orange. (
Learn more about the SLA Panel here.)
...
10. Click Save. You've just created your first SLA! 🎉
🚀 Next Steps
On this page, we learned how you can set up an SLA. In the following steps, we will discuss how conditions and goals work in detail. Before we continue, we recommend you try creating two SLAs for your own use:
...