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titleTTS
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titleServer
urlhttps://appfire.atlassian.net/wiki/spaces/TTS/pages/43843852/How+to+Create+an+SLA
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titleCloud
urlhttps://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651698/How+to+Create+an+SLA
Info

This page is about Time to SLA for Jira Cloud. Using Jira Server? Click the Server button above.

This page contains step-by-step instructions on how to create an SLA on Time to SLA for Jira Cloud.

  1. Log in to your Jira Cloud account.

  2. Click Apps in the header menu and open the Time to SLA app.

  3. From the header menu, go to SLA Configurations.

  4. Click Add New SLA Definition and the SLA configuration screen will appear.

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Anchor
critical-zone
critical-zone
7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from blue to orange. (Learn more about the SLA Panel here.)

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10. Click Save. You've just created your first SLA! 🎉

🚀 Next Steps

On this page, we learned how you can set up an SLA. In the following steps, we will discuss how conditions and goals work in detail. Before we continue, we recommend you try creating two SLAs for your own use:

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