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Before proceeding to the next step, go to Settings and pick your time zone. This will ensure that Time to SLA can make accurate calculations.
Step 3.
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Define your first SLA
Drum roll, please… 🥁
With your user permissions and calendars set in place, it’s time to create define your first SLA!
Once you’ve created defined the first one, don’t stop there, as you can create define and manage numerous SLAs. Create Define the next one, and then the next one, and then the next...
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Before you move on to the next step, don't forget to:
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