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This page contains step-by-step instructions on how to create an SLA on Time to SLA for Jira Cloud.
1. Log in to your Jira Cloud account.
2. Click Apps in the header menu and open the Time to SLA app.
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3. From the header menu, go to SLA Configurations.
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4. Click Add New SLA Definition and the SLA configuration screen will appear.
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In our example, we’ll set up an SLA for First response time. Follow the example through the screenshots below, and jump between different steps with one click thanks to the help of the handy by using the list below:
icon
Enable SLA
SLA Scope
Conditions
Goals
Calculation Method
Critical Zone
Display Linked Issues
Target Date Custom Field
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7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from
blue to
orange. (
Learn more about the SLA Panel here.)
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