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#### Problem

After transferring a project using Configuration Manager for Jira (CMJ), users have observed that epic names appear unlabelled, disrupting project tracking and management.

#### Symptoms

  1. Epic names display correctly in the source Jira instance but appear unlabelled in the target instance after migration.

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  1. The problem persists even after multiple migrations.

#### Root Cause Analysis

The root cause was identified through detailed logs and user reports:

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  • The discrepancy in field names between source and target instances leads to unlabelled epic names post-migration.

#### Resolution

To resolve the issue, the following steps are recommended:

  1. **Verify Jira and CMJ Versions**
    Ensure that both source and target Jira instances have the same versions.

    • Source Jira Version: 9.4.14

    • Target Jira Version: 9.4.14

    • CMJ Version: 6.15.3

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  1. **Collect Support Logs**

Navigate to the "Logging and Profiling" section in Jira Administration, configure `com.botronsoft` to DEBUG level, and perform the project migration to collect relevant logs.

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